FAQ

 

What is Ouchie?

Ouchie is the mobile solution for chronic pain management. 25+ million Americans live with chronic pain every day, and it’s our mission to reduce the devastation it causes by giving patients and their care team the tools they need to better understand and control their pain journey. The Ouchie platform was created alongside medical advisors from Weill Cornell Medical College, NYU Langone Health, and Stamford Health’s Division of Pain Medicine. The app offers evidence-backed tools that aid in care coordination and functional improvements with features including tracking, community support, cognitive behavioral therapy (CBT), access to educational resources, and integration with clinicians. We are here to ensure no one hurts alone and empower every one touched by chronic pain to discover what makes them feel better, faster.

Why the name ‘Ouchie’?

Ouchie was created for pain patients by pain patients. We personally know how hard living with chronic pain can be. So, when creating a name for the app, we wanted something fun and light, something that, however briefly, might cause a chuckle and brief respite from the pain. Chronic pain is serious, but we don’t always have to be.

Is Ouchie available outside of the U.S.?

Yes! Ouchie is international and the community has active users from all over the globe.

Will Ouchie work with my phone?

Ouchie is compatible with Android and iOS smartphones and tablets. If you’re having trouble downloading or using Ouchie, please email us for help.

How long does Ouchie take to work?

There’s no one answer here. Everyone processes chronic pain differently. However we can report that based on a recent survey of our users, after one month of using Ouchie, 89% of patients felt more in control of their pain.

My pain isn’t listed!

Sorry about that! Email us and we’ll get it added.

My medication isn’t listed!

Again, we’re sorry about that! Email us and we’ll get it added.

Is the app free?

Ouchie is always completely free for chronic pain patients! If you’re wondering: we generate revenue by giving healthcare providers an opportunity to license the technology for use within their medical practice or health system. This comes with access to our clinical portal so they can see how their patients are doing in between visits (with their patients’ consent, of course!). This allows for better insight into what is and isn’t working regarding treatments and an improved understanding of their patients’ chronic pain and condition. Additionally, clinicians can push vital content to their patients and reward them for their accomplishments in their care plan. Interested in introducing Ouchie to your doctor? Email us.

How can I share with my doctor?

If your doctor’s office is not listed as a treatment location it’s because they currently do not have access to our clinical dashboard. However, you can still show your provider your activity log on your journey tab in person at visits.

Is my data safe?

Yes! We take data security very seriously. Our app uses an encrypted token system and all data is stored in an encrypted cloud server. In short, all of your information is safe with us. In 2018-19 our company went through a vigorous audit to ensure our practices are HIPAA-compliant and we never sell data to third-party companies.

How do I win prizes?

Just by using Ouchie! When using the app regularly you’ll create new pain journeys, update existing ones, cheer on and comment on others’ posts, read of-the-moment content about pain management, and more. By ‘unlocking’ accomplishments in the app, you are eligible to earn rewards. Be sure to turn on push notifications to be notified about winners. We give prizes (think: Amazon gift cards) away multiple times a week.

Who are the Experts?

People and companies listed on the Expert feed of the application are industry leaders with which we’ve developed a relationship and that we feel could bring value to the Ouchie community. We try to have a wide variety of disciplines represented and are always growing our network. Please feel free to reach out to us if you would like us to add a specific type of Expert.

Can I get some Ouchie swag?

Yes! Send us an email and we’ll send you some fun Ouchie goodies!

I have more questions!

No problem! Email us 24/7. Our team loves to hear from you and we always respond super quickly.